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Customer
Service
"Our customers deserve - and will get from us - nothing
less than unsurpassed service."
Laura
Tally, Customer Services Team Leader
UNICO
Enterprises, 1443 E. Washington Blvd. Suite 204,
Pasadena, California 91104, USA.
Tel:
1.877.737.4247, 1.626.821-0330; Fax: 1.626.821-0805; Email:
info@hairlosswatch.com
Free
Shipping on all orders over $80.00!
Receive free UPS ground shipping when you spend $80.00 or
more at www.hairlosswatch.com.
Free
shipping is available to all mailing addresses within
the continental United States, regardless
of the quantity of products included in your transaction.
We send packages to Alaska, Hawaii, Puerto Rico
by UPS 2nd day
air service.
Toll
free: 1-877-737-HAIR (4247)
Frequently
Asked Questions
When will my order arrive?
How much does shipping cost?
I don't have a credit card, do you accept
payment by check or Money Order?
Browse Our Help Topics
Shipping Charge
Sales Tax
How to Order
Payment Options
Money Back Guarantee
Low Price Guarantee
Security Guarantee
Damaged Shipment
Privacy Policy
International Orders
About UNICO Enterprises
When
Will My Order Arrive?
At UNICO Enterprises, we offer same day shipping.
When you will receive your order depends on the shipping
option you select.
| Destination |
Shipping
Options |
Transit
Time |
|
Within
USA |
Standard
Shipping |
5
- 7 business days |
Next
Day Air |
1
business days |
| Outside
USA |
USPS
Express |
5 - 7 business days |
|
For
example if you place an order before 4:00 pm PST for Standard
shipping, you will receive it after 5-7 business days (5
business days for major cities, 7 for remote areas), for
Next Day Air, you will receive it the next business day.
Standard
Shipping means UPS ground shipping or USPS mail service.
How
much does shipping cost?
Same
Day Shipping on orders received by 4:00 p.m. PST. We offer
flat rate for all shipments. Your order
will be mailed in plain package: no indications of contents
will appear outside the package.
| Destination |
Shipping
Method |
Delivery
time |
Shipping
Charge |
| USA |
UPS
Ground |
5
- 7 days |
$7.00 |
| UPS
3 days |
3
days |
$13.00 |
| UPS
2 days |
2
days |
$17.00 |
| UPS
next day |
1
day |
$35.00
or more |
| Canada |
UPS
Ground |
5-7
days |
$11.00 |
| Europe |
Express |
3
- 4 days |
$32.00
or more |
| Asia |
Express |
3
- 4 days |
$32.00
or more |
|
I
don't have a credit card, do you accept payment by check
or Money Order?
UNICO
Enterprises will accept checks made payable to UNICO
Enterprises,
Checks must be in US dollars and drawn from a US bank.
Please click here to print
out a order form by mail.
UNICO
Enterprises
1443 E. Washington Blvd. Suite 204, Pasadena, CA 91104,
USA
Sales
Tax
No Sales Tax will be collected (except for shipments to
California address).
If your
order is being sent to a CA address, a sales tax of 8.25%
will be collected. Your order will be shipped out at UNICO
Enterprises Los Angeles location, we recommend that you
choose Standard Shipping, you should receive your order
within 5 - 7 business days.
Payment
Options
We
accept VISA, MasterCard, American Express Card, Discover
Card, Money Order, Bank Draft, Personal Check (USA only)
and Wire Transfer.
Money
Back Guarantee
Your credit
card will be billed under UNICO Enterprises.
Since we have many web sites offering many different kinds
of personal care products, it is quite easy to get confused
when you look at your credit card statement by the end of
the month. Therefore we ask you to please contact us first
at toll free 1.877.737.4247 to find out what items you have
purchased from us before you contact your credit card
company to file a dispute.
You may return the following
products within 30 days if they are unopened and in
resalable condition:
Viviscal,
Crinagen, Tricomin and Folligen formulas.
Hair Genesis:
One month value pack is
guaranteed for one month from purchase.
Three month value pack is guaranteed for three months from
purchase.
Six month value pack is guaranteed for up to six months from
purchase.
Twelve month value pack is guaranteed for twelve months from
purchase. Any opened or unopened bottles after 30 days from
purchase will be charged a 25% restocking fee of entire
purchase price and original outgoing shipping cost whether
you choose free shipping or not. In order to receive your refund, you MUST
follow Hair genesis instruction, fail to follow instruction
will void the guarantee. You must return all opened or
unopened bottles to qualify for refund.
Revivogen:
All Revivogen products carry
a 90 day money back guarantee (minus shipping costs). To
qualify for a refund you must:
Use the product as directed.
For example, using three month’s worth of Revivogen in a
few weeks voids the guarantee. Return ALL bottles both
opened and unopened.
Procerin:
All Procerin products carry
a 90 day money back guarantee (minus shipping costs). To
qualify for a refund you must:
Use the product as directed.
For example, using three month’s worth of Procerin in a
few weeks voids the guarantee. Return ALL bottles both
opened and unopened.
Follicare:
All Follicare products carry
up to 180 day money back guarantee (minus shipping costs). To
qualify for a refund you must:
Use the product as directed.
For example, using three month’s worth of Follicare in a
few weeks voids the guarantee. Return ALL bottles both
opened and unopened.
NuGen
Hp:
All NuGen Hp products carry
a 30 day money back guarantee (minus shipping costs). To
qualify for a refund you must:
Use the product as directed.
For example, using three month’s worth of NuGen Hp in a
few weeks voids the guarantee. Return ALL bottles both
opened and unopened.
Fabao 101:
All Fabao 101 products
carry a 30 day money back guarantee (minus shipping
costs) except the new 101 hair nutritive. To qualify for a refund you must:
Use the product as
directed. For example, using three month’s worth of
Fabao 101 in a few weeks voids the guarantee. Return
ALL bottles both opened and unopened.
Super Hair
Energizer:
45 days money back
guarantee less shipping and handling charge.
No refund on
Rogaine products, Toppik, Fullmore, COURVe, Shou Wu
Products.
We
will deduct credit card processing fees 5% of total purchase
price and outbound shipping charges whether you choose free
shipping promotion or you pay for the shipping cost.
Charge
Back Fee: We are charged by our credit card
processing company per charge back. We will charge you
$15.00 for the charge back fee if you file a dispute but
your credit card transaction is valid, so please contact us
first before you file a charge back.
We want to make your shopping
experience as easy and safe as possible. Please
contact us
with any additional questions or
concerns you may have.
Security
Guarantee
None
of our customers has reported fraudulent use of a credit
card as a result of purchases made at our web sites. All
of your transactions at our web sites are covered by our
security guarantee:
1. Our
secure server software encrypts all of your personal information
including credit card number, name, and address, so that
it cannot be read as the information travels over the Internet.
2.In
the event of unauthorized use of your credit card, most
banks either cover all the charges that result from the
unauthorized use or may limit your liability to just $50.
3. If your bank holds you liable, we will cover your liability
up to $50 provided that the unauthorized use of your credit
card resulted through no fault of your own from purchases
made at our web sites.
Our
industry strength secure server www.securenetshop.com
is certified by Thawte, the leading e-commerce security
authority.
All
online transactions at our web sites are handled with industry-standard
SSL encryption.
When
you enter your credit card number into the order form, it
is transmitted across the Internet in an encrypted (scrambled)
form, then decoded when it gets to us.
For
added security, we also encrypt the credit card number when
it is stored on disk. We do not leave customer information
on the web server.
If you
are not the kind of person who worries about being hit by
lightning as you're crossing the street, you probably don't
have to worry that your credit card number will be intercepted
on the way to a secure Web site. According to CNN,
"The
prevalent opinion...is that on-line credit card use is actually
no riskier for consumers than traditional "low-tech"
transactions."
We order
products online all the time, both as a company and as individuals.
When we use a credit card to buy something online, we feel
at least as safe as we would using one in a store or restaurant.
Damaged
Shipment
For your
protection, please do not sign for merchandise until you
inspect for damage. We make every effort to prevent shipping
damage, however, please keep the original shipping carton
and take the following important steps if there appears
to be shipping damage:
1) Quickly
contact your local Airborne Express or Postal office for
a Damage Inspection report.
2) Request
that Airborne Express or Postal office return the merchandise
to the address listed on the package. Please do NOT return
the merchandise yourself. This may delay your reorder or
credit.
3) Please
feel free to call or email our Customer Service Department
with any further questions. Please note, vendor policies
for handling defective merchandise supersede UNICO
Enterprises
policy.
International
Orders
We
ship packages to all countries world wide. We use United
States Postal Service Express mail delivery (like TNT, DHL,
Fedex, UPS services): US$32.00 or more, depending on the
actual weight of individual package. (exact transit time
will vary with destination, normally within 5 - 7 business
days). It is the safest yet least expensive way to ship
international packages.
Customs
Duty for International Order (outside Canada or United States)
Some customers from outside Canada or United States requested
that we declare their shipments as "gift" with
a value of US$20.00 to avoid high duties in some countries.
Please let us know if you want your shipment to be declared
as such.
Please
note:
For orders
being delivered outside the USA, You agree to accept all
responsibility for non delivery and or confiscation of
product because of shipping restrictions on certain products
that may be imposed by Customs or authorities in your
country. You also agree to accept all responsibility for non
delivery of product because of local mail fraud, theft, or
package disappearance outside of the USA. For international
express mail, we have up to $100.00 insurance to cover your
package; for global priority mail (not available to certain
countries), you are responsible for any loss or damage to
your package.
If you
need more information, please contact our customer service
department via services@hairlosswatch.com.
We reserve the right to
refuse service to anyone. |
